FAQs

WHY DOES IT TAKE SO LONG TO GET MY ORDER?

We operate a no-waste pre-order process. That means we have fixed periods of time when orders are processed and shipped from our suppliers. Once you’ve placed your order, it’ll take between 1 week to 6 weeks for your order to reach you, depending on stock availability and shipping conditions. We’ll keep you posted on progress via email once you’ve placed your order. 

For more information, please see our Shipping Policy.

 

HOW MUCH IS DELIVERY?

Delivery is free for orders above $80. Additional charges applicable for special delivery requests, or failure to receive the delivery. 

  • Specific delivery time slot requests (subject to availability from our logistics partners): $10
  • Priority shipping: $30
  • Re-delivery charges: To be advised according to prevailing delivery charges by our logistics partners.

For orders below $80, delivery charges are dependent on the total weight of your order:

Delivery Category Weight Price
[Pre-order] Lite
0.01kg–4.9kg
$5.00
[Pre-order] Standard
4.91kg–14.9kg
$12.00
[Pre-order] Chonky
14.91kg–24.9kg
$20.00
[Pre-order] XL 24.91kg–29.9kg $25.00
[Pre-order] XXL 29.91kg–60kg $50.00

*Should your order exceed the maximum weight and dimensions set by our delivery partners, additional charges may apply. 

 

 

NO DELIVERY ZONES

We are unable to deliver to restricted zones and selected areas like airports, military camps and bases, jurong island and other islands, plants and more. If you are unsure whether your shipping location falls within these zones, please email us at info@habicat.sg.

In the event that an order was placed and the shipping address falls under the No Delivery Zones, Catalust will not be liable for any delivery delays and/or additional shipping charges.

 

DO YOU DELIVER OUTSIDE SINGAPORE?

Habicat currently ships within Singapore. If you are located overseas or wish to ship overseas, please contact us at info@habicat.sg.

I HAVE AN ISSUE WITH MY ORDER. WHAT CAN I DO?

If you can’t find the answer to your question above, get in touch via our Contact form.

 

WHAT IS YOUR RETURNS, REFUND AND EXCHANGE POLICY?
Please visit Returns, Exchanges and Refunds to read our policy.

 

WHAT IS PAWBEANS COLLECTIVE?
Pawbeans Collective is the parent company of Habicat. Habicat and their sister business, Catalust, are brands owned by Pawbeans Collective.

Pawbeans Collective is the official distributor of The Pet Wants products in Singapore. 


WHAT IS CATALUST?
Catalust creates unique, modern home furniture for you and your cat. Our multi-functional designs integrate cat-friendly spaces and features into essential home furniture pieces. The materials we use and the designs we create provide a no-compromise solution for stylish aesthetics and comfort for your cat.

Please visit www.catalust.com to see more.

 

Can't find the answer to your question here? Contact us here or email us: info@habicat.sg